Terms & Conditions

These terms apply when you use this website or buy a website or CRM plan from Zene Systems ("we", "us"). Your written quote or agreement with us forms part of these terms. If they conflict, your written quote or agreement wins.

1. Our plans and prices

Our plans and prices are shown on the Services page. Each plan has a once-off build or setup fee and a fixed monthly fee (your Care Plan). All prices are in South African rand.

Custom work, the Zene Website plan and any new or custom domain are quoted in writing before we start. We don't charge for work you haven't agreed to in writing.

2. Payment

• Build or setup fee: 50% before we start, and 50% before your website or CRM goes live.
• Care Plan: paid monthly by debit order or EFT.
• Late payment: if a monthly payment is missed, we'll let you know in writing. If it stays unpaid after that, we may pause the service until the account is up to date.

3. Minimum terms and cancelling

• Website Care Plans have a 12-month minimum term. CRM Care Plans have a 6-month minimum term.
• After the minimum term, your plan continues month to month. You can cancel with 30 days' written notice.

4. Refunds

We don't offer refunds on build fees, setup fees or monthly fees that have already been paid.

This doesn't take away any rights you have under South African law. In particular, if the Consumer Protection Act applies to you:

• if you signed up because we contacted you directly (for example by phone or in person), you may cancel within 5 business days without reason, and we will refund what you paid;
• you may cancel a fixed-term agreement on 20 business days' notice, and we may charge a reasonable cancellation fee; and
• if our work isn't done to a reasonable standard, we will first fix it. If we can't, you may be entitled to a refund of a reasonable part of the price.

5. Your domain, content and data

• You can bring your own domain. Any domain we register for you is registered in your name.
• You own the content you give us and the data in your CRM. You can export your CRM data at any time.
• Once you have paid the build fee in full, you may use the website design we made for you. We keep ownership of our own tools and code that we use across projects.

6. What we need from you

• Accurate information about your business.
• Text, logos and photos you have the right to use. You are responsible for content you supply.
• Feedback within a reasonable time, so we can finish your project.

7. Invoicing and payments through Yoco

On plans that include invoicing, your clients' card payments are processed by Yoco under Yoco's own terms. You need your own Yoco account, and Yoco's fees are charged by Yoco, not by us.

8. Service availability

We work to keep your website and CRM online and secure, but we can't guarantee they will never be interrupted, for example during outages at hosting or payment providers. We will do our best to restore the service quickly.

9. Our responsibility

To the extent the law allows, we are not responsible for indirect losses such as lost profits. Nothing in these terms limits our responsibility where the law does not allow it to be limited, including under the Consumer Protection Act.

10. Using this website

The content on this website belongs to Zene Systems. Please don't copy it without permission. Information on this website is for general guidance; your written quote is what applies to your project.

11. Privacy

How we handle personal information is explained in our Privacy Policy.

12. Law

These terms are governed by the laws of the Republic of South Africa.

13. Changes and contact

We may update these terms from time to time. Changes don't affect a quote or agreement you have already accepted. For questions, use the contact form.